Migration Maintenance

Incident Report for Subbly

Resolved

This incident has been resolved.

Posted Jun 17, 2026 - 15:17 UTC

Update

We are continuing to investigate this issue.

Posted Jun 17, 2026 - 14:24 UTC

Investigating

We are currently migrating subscriptions to a new infrastructure. During this maintenance window, some functionality may have been temporarily disabled.

The following functionality is temporarily restricted in both the Admin API and Private API:

Subscription survey updates
Bundle item and preference updates
Subscription quantity updates
Subscription add-on management

Checkout functionality remains fully operational, and customers can continue placing new orders without interruption.

Our team is actively monitoring the migration process and will provide updates as progress is made.

Posted Jun 17, 2026 - 14:24 UTC

This incident affected: Core Subbly Services (Checkout, Billing Engine) and API.