Website Builder Upgrades
Scheduled Maintenance Report for Subbly
Completed
The migration is officially complete. We will be reaching out to let you all know about what's changed in the new version soon.

We will also be writing up a postmortem for the horrendous delays and moments of downtime for some, which we're sincerely sorry for. All normal service has been resumed now and the new improved version of the site builder is now live. We will continue to monitor closely over the weekend.

If you have any concerns or issues, please do not hesitate to reach out to our support team.
Posted Nov 07, 2020 - 00:05 UTC
Update
What a marathon, but so excited to be here now. We're now doing final checks and bringing things back to normal service bit by bit. Site hosting will be offline for a few minutes while we switch some DNS records. Will update here when we're done!
Posted Nov 06, 2020 - 19:15 UTC
Verifying
Officially moving onto final checks!
Posted Nov 06, 2020 - 09:19 UTC
Update
All data has been processed and we're about to move onto final checks to ensure integrity and reliability.
Posted Nov 06, 2020 - 09:19 UTC
Update
We're still battling through, but the team are having to rotate sleep so we can keep things moving forward. The long processes are nearly done then it's just final tests. So we're nearly there.

Sorry again for any inconveniences. We know this is worth it in the long run with the improvements, bug fixes and the auto-scaling architecture to handle your traffic spikes for the holiday sales!
Posted Nov 06, 2020 - 01:02 UTC
Update
We've finalised the data for the next leg of the migration. This is taking a lot more time than expected due to a third party planning error. We're truly sorry for this inconvenience. We will keep you updated.

P.s send coffee
Posted Nov 05, 2020 - 19:31 UTC
Update
We're still working through the inactive sites, we now have a plan in place and we're making progress on it. ETA is currently unknown but we will update this page as soon as we know.
Posted Nov 05, 2020 - 16:41 UTC
Update
We've ran into a problem with some inactive sites and are working quickly to resolve this to migrate the remaining sites as quickly as possible. New ETA is 19:00 UTC. Sorry for the inconvenience. We are working in an expedited fashion to return normal upgraded service to you as soon as possible so you can enjoy the improvements!
Posted Nov 05, 2020 - 13:55 UTC
Update
We're still moving the files and data. We will keep you updated with the latest information as soon as we have it. Thanks for your patience.
Posted Nov 05, 2020 - 12:47 UTC
Update
We are 50% of the way through transferring files and data.
Posted Nov 05, 2020 - 10:08 UTC
Update
Current estimates show the data transfer will take approximately 6 hours. Meaning completion time of approximately 14:00 UTC. We will keep you updated if this changes drastically.
Posted Nov 05, 2020 - 07:55 UTC
Update
Various functions on the Subbly admin are not enabled right now while we proceed with the migration of the data. However, all websites and checkouts will remain online.
Posted Nov 05, 2020 - 07:46 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 05, 2020 - 07:00 UTC
Scheduled
We will be performing major upgrades to the website builder during this time. Although websites will continue to load during this time, you will not be able to create or edit your websites during this time, nor will you be able to perform certain actions on your Subbly admin (like changing your email address).

This is due to not just improvements to the website builder itself, but also infrastructure upgrades which requires migrating servers.
Posted Oct 30, 2020 - 17:25 UTC
This scheduled maintenance affected: Website Builder & Hosting.