Checkouts are currently disabled.

Incident Report for Subbly

Postmortem

Service Disruption - August 10, 2026 (Resolved)

On August 10, between 12:39 and 14:08 UTC, checkout was not working, affecting 29 users and 77 purchases. The issue was caused by a routine update that relied on a database field mistakenly present in engineer's local development database and missing from production; a fix was deployed and all services were fully restored by 14:08 UTC.

All the payments during this window were processed without orders or invoices being created. All affected charges should be refunded.

Posted Aug 10, 2026 - 15:25 UTC

Resolved

Incident has been resolved and the system is fully operational. Check the postmortem for additional information.

Posted Aug 10, 2026 - 14:36 UTC

Monitoring

We've identified the root cause and deployed a fix. Checkouts are fully operational again. We're keeping this incident open while we monitor checkout behavior and assess the impact on orders placed during the disruption. We'll post a final update once monitoring confirms stability.

Posted Aug 10, 2026 - 14:14 UTC

Identified

We've temporarily disabled the checkouts to avoid double charges. The team is working on the fix.

Posted Aug 10, 2026 - 13:53 UTC

This incident affected: Core Subbly Services (Checkout).