All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Subbly Services Operational
90 days ago
99.99 % uptime
Today
Admin Operational
90 days ago
99.99 % uptime
Today
Checkout Operational
90 days ago
99.99 % uptime
Today
Billing Engine Operational
90 days ago
99.99 % uptime
Today
Legacy API, Feeds, Webhooks Operational
90 days ago
99.99 % uptime
Today
Automations & Jobs Operational
90 days ago
100.0 % uptime
Today
Emails & Communication Operational
90 days ago
100.0 % uptime
Today
Website Builder & Hosting ? Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Stripe API Operational
Twilio SMS Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Core Services Uptime
Fetching
Core Services Response Time
Fetching
Website Builder & Hosting Uptime
Fetching
API
Fetching
Past Incidents
Nov 13, 2024

No incidents reported today.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Emergency maintenance affecting checkout and API
Resolved - And we're back to 100% online. API and checkout included.

We will continue working on the more robust solution to mitigate a similar situation happening again.

The issue was related to either physical hardware failure by our supplier, or an overloaded node on the server.

Sorry for any inconvenience caused.
Nov 11, 19:04 UTC
Update - Good news hotfix is underway, we should have the checkout and API fully back online in 5 minutes
Nov 11, 18:56 UTC
Update - Unfortunately the hot fix is proving tricky, we're unable to successfully upgrade the server directly, we believe the issue stems from a physical hardware issue. We've started working on the permanent fix immediately and will continue to try finish the hotfix.

New ETA is 1 hour.

Apologies for any inconvenience.
Nov 11, 18:49 UTC
Update - Putting into maintenance mode now. ETA 25 minutes from now.
Nov 11, 18:20 UTC
Identified - Our team has identified one of our servers which handles a critical job queue is underperforming. This job queue is required for the API which the checkout depends on is underperforming.

We're performing a hotfix which will require 15 minutes of downtime affecting the checkout. We're preparing for this downtime just now. We will update here when the checkout is officially offline.

We have already planned a permanent fix for this essential componenet to ensure stable performance for BFCM and the holidays, which will be actioned after the hotfix.

Sorry for any inconvenience. We'll be right back.
Nov 11, 18:03 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage