2020-09-08T14:03:43.606876+00:00
Incident impacting All Subbly Services

Our investigation revealed a configuration issue with our admin & checkout application servers which led to this inevitable brief period of poor responsiveness of the platform. We're continuing to optimise the configuration and additionally reviewing implementing extra measures to prevent this happening again. We're always seeking ways to increase reliability and minimise downtime. We know how important keeping your websites and service online is and we take it extremely seriously.

Apologies for any inconvenience caused by this.

Status changed to
Fully Operational
2020-09-08T14:53:16.732005+00:00

Servers have stabilised, we're still monitoring, and will continue the investigation.

Status remaining
Degraded Performance
2020-09-08T14:30:02.455850+00:00

We've implemented some measures to improve performance, we're doing a deep dive to identify the root cause in our environment and will update here accordingly. Sorry for any inconvenience.

Status remaining
Degraded Performance
2020-09-08T14:12:32.929233+00:00

We're seeing performance issues with the Subbly admin and checkout, we're investigating

Status changed to
Degraded Performance
2020-09-08T14:03:43.606896+00:00
Back to Current Status