2018-08-25T21:02:05.486931+00:00
Incident impacting All Subbly Services

Marking as resolved, let us know if you see anything else - a lot was changed in the recent release in the backend so want to make sure we catch any edge case bugs asap - if they exist

Status changed to
Fully Operational
2018-08-25T21:44:17.335790+00:00

The issue has only affected new subscriptions to products that do NOT use cut-offs or set renewal dates, in the last 4 hours since 11:00am PDT on Saturday 25th Aug. You may need to issue some partial refunds to any new subs in that time frame if you meet those conditions.

Status remaining
Degraded Performance
2018-08-25T21:14:50.128418+00:00

Think we found the source of the issue, testing the hot fix

Status remaining
Degraded Performance
2018-08-25T21:07:19.756726+00:00

We're back in maintenance mode while we investigate a new bug introduced in last release

Status changed to
Degraded Performance
2018-08-25T21:02:05.486953+00:00
Back to Current Status